Ensure you are using the contact information stated on your voucher for the merchant. You cannot get in touch with the merchant: After a merchant was featured on Groupon, they could have experienced a sudden increase in customers. A few of the merchant issues you may encounter include: If you are having trouble with your Groupon due to Merchant issues, you may have to contact Groupon for help. This will ensure you are not missing a letter or number in the code. Try to copy the voucher number directly from the Groupon voucher, and paste it into the merchant's site. The instructions for your Groupon are provided on the voucher page under 'How to Use.' It will include a URL link for the merchant, make sure to click on that. The merchant could have a specific page for Groupon redemptions. If that is not the issue, and you are attempting to use your Groupon voucher on a merchant site, make sure that you are being redirected to the correct page on the merchant's website. Read the Fine Print to make sure that your Groupon hasn't expired or has terms on it that are preventing you from using it (such as the Groupon is limited to certain days out of the week). If the payment had not gone through, Groupon would have sent an email titled 'NOTICE: Failed Transaction For Your Voucher.' You can search your inbox for this email (including your spam folder). Or, the payment could have not gone through. Check all your email inboxes to ensure you don't have a receipt for the Groupon voucher in a different email account. Your Groupon could be attached to another account. If you do not see the Groupon voucher you are having issues with here, this means it was not purchased. Select the Groupon you are having issues with by clicking on 'View Details.' Click on the drop-down arrow and click on 'All.' Right next to the word 'Deals' there is a drop-down arrow and 'Available' is the selected option. This page automatically displays all your available Groupons. Select the down arrow next to your name and select 'My Groupons.' Your name or your account name will appear on the upper right corner of the screen. Select 'Sign In' in the top right and log in to your account with your email and password. If your Groupon isn't working, follow these few steps to make sure you have checked all the possible solutions.

How to use groupon voucher